Game Returns Policy

We want you to be satisfied with every purchase you make at Game. This policy forms part of the Game Terms and Conditions. Game is committed to operating in line with the Consumer Protection Act and all our policies are subject to the applicable laws.

If you are returning a product purchased at Game, please note:

• Proof of purchase is required for all products bought in store or online.
• Once the product is assessed, Game will either refund or exchange within 7-14 (seven to fourteen) business days or if a repair, within 21 (twenty-one) business days. All refunds will be paid back to the same payment method.
• For all returns, except where the product is damaged or if you find that it is faulty/not working, the product must be unused and returned in its original product packaging.
• Promotional, free and bundled products that were part of a purchase must be returned with the purchased product in unused condition and original product packaging.
• There are certain products that cannot be returned.
• There are conditions that may be applicable to delivery charges, collection fees and/or refund calculations.
• Returns have specific time frames based on the reason for the return.
• Faulty products have specific terms and conditions for both in and out of warranty periods, and Extended warranty.
• Further terms and conditions are applicable to food products.

The product must be in its original product packaging with all accessories and documentation in order for Game to complete the return. If you have disposed of the packaging, i.e. cellphone box, your return may be rejected, at Game’s sole discretion. Please refer to further Terms and Conditions below.

• Delivery costs incurred will not be refunded.
• Game reserves the right to charge a collection fee in the event that our couriers have experienced more than 2 (two) failed attempts to collect the products being returned.
• In the event that your product has been collected, processed and the return is not approved by Game, a return to customer fee may be applicable at Game’s sole discretion in order for us to deliver the product back to you.
• Should Game determine a customer’s misuse or purports to misuse the policies and free delivery mechanism, Game shall in its sole discretion reserve its right to take further action it deems appropriate.
• Refund calculations on partial return orders may vary for products purchased online or in store. Kindly note that in the event that you return only a part of your online order and in the event that your online order included products on promotion (bundle deals), your partial return will result in a forfeiture of the promotion benefit and your refund will be calculated based of the original product price.

Within 14 (fourteen) days return policy

All unused products (except for Products listed below that you are unable to return) and Ambient Products can be returned within 14 (fourteen) days of purchase and/or receiving the product if:

• It is not what you had in mind.
• The product is incomplete.
• You received the incorrect product.
• You received an expired product.

Cellular phones can only be returned within 7 (seven) days if the product is assessed and found to be materially defective when the box was opened or when the product was activated. (out of box failures).

Food products are classified as, refrigerated (chilled products requiring refrigeration), Ambient temperature-sensitive products (such as bread, eggs, and whole fruits and vegetable) and Pantry (shelf-stable products that have a long shelf life). Please remember that any return of a food product must be in the same pack size (configuration and weight) in which it was sold. We will replace or refund any damaged or incorrect food products delivered to you, subject to the Consumer Protection Act. This excludes any incorrect food products selected or shopped by you at the store.

Ambient

If your Ambient order (or any part of it) arrives damaged, expired, missing, or incorrect after delivery, you are required to let us know within 48 (forty-eight) hours from the date of delivery. You can either visit your nearest Game store with your proof of purchase (tax invoice) to process the return in store.